Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Expandia ("Company," "we," "our," or "us") concerning your use of the expandia.ch website and our B2B sales and lead generation services.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

2. Services Description

Expandia provides the following B2B sales and marketing services:

• Lead Generation: B2B lead research, qualification, and pipeline development
• Sales Development: Outbound sales activities and prospect engagement
• Appointment Setting: Meeting scheduling and sales opportunity creation
• Cold Email Marketing: Email campaign development and execution
• International Expansion: Market entry and export consulting services
• Sales Consulting: Strategic sales process optimization and training

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. User Obligations and Responsibilities

3.1 Accurate Information

You agree to provide accurate, current, and complete information when using our services and to update such information as necessary.

3.2 Compliance

• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Maintain confidentiality of proprietary information
• Use services only for legitimate business purposes

3.3 Prohibited Activities

You may not:

• Use our services for illegal, fraudulent, or unethical purposes
• Interfere with or disrupt our services or systems
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract source code
• Use automated systems to access our services without permission

4. Payment Terms

4.1 Service Fees

Service fees are established in individual service agreements and may vary based on scope, duration, and complexity of services requested.

4.2 Payment Schedule

• Payment terms are typically net 30 days unless otherwise agreed
• Late payments may incur additional fees
• All fees are non-refundable unless explicitly stated otherwise
• Prices are subject to change with 30 days notice

4.3 Taxes

You are responsible for all applicable taxes, duties, and government charges related to your use of our services.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, materials, methodologies, tools, and intellectual property associated with our services remain the exclusive property of Expandia or our licensors.

5.2 Client Data

You retain ownership of your business data and information. We may use such data solely to provide services and as outlined in our Privacy Policy.

5.3 Work Product

Materials specifically created for you during service delivery become your property upon full payment, subject to our retained rights in underlying methodologies and tools.

6. Confidentiality

Both parties acknowledge that they may have access to confidential information during the course of our business relationship.

• We will maintain strict confidentiality of your business information
• You agree to keep our proprietary methodologies and processes confidential
• Confidentiality obligations survive termination of services
• Exceptions include information that becomes publicly available or is required by law

7. Service Level Commitments

7.1 Performance Standards

We commit to providing services with professional skill and care, following industry best practices and agreed-upon specifications.

7.2 Communication

• Regular progress updates and reporting
• Responsive communication during business hours
• Dedicated account management for ongoing projects
• Transparent reporting of results and metrics

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed in accordance with agreed specifications and industry standards.

8.2 Results Disclaimer

While we employ proven methodologies, we cannot guarantee specific business results, lead conversion rates, or revenue outcomes as these depend on numerous external factors.

8.3 Third-Party Tools

We disclaim responsibility for the performance, availability, or accuracy of third-party tools and platforms used in service delivery.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for services in the 12 months preceding the claim
• We shall not be liable for indirect, incidental, or consequential damages
• We shall not be liable for lost profits, business interruption, or data loss
• Claims must be brought within one year of the incident giving rise to the claim

10. Indemnification

You agree to indemnify and hold harmless Expandia from any claims, damages, or expenses arising from your use of our services in violation of these Terms or applicable law, or from your breach of any representation or warranty.

11. Termination

11.1 Termination Rights

• Either party may terminate services with 30 days written notice
• Immediate termination is permitted for material breach or non-payment
• We may suspend services for non-payment after 15 days notice

11.2 Effect of Termination

• All outstanding fees become immediately due
• We will return or destroy your confidential information as requested
• Survival clauses remain in effect (confidentiality, liability, etc.)

12. Governing Law and Disputes

These Terms are governed by Swiss law. Any disputes shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration under Swiss arbitration rules if mediation is unsuccessful

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, government actions, war, terrorism, or pandemic-related restrictions.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any signed service agreements, constitute the entire agreement between the parties.

14.2 Modifications

We may update these Terms periodically. Continued use of our services after changes indicates acceptance of the modified Terms.

14.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights with reasonable notice.

15. Contact Information

For questions about these Terms of Service, please contact us: